Privacy Statement of MonkeyProof Solutions B.V.
25 April 2018
During the processing we conform to the requirements of the applicable data protection legislation. This means we:
- clearly specify our purposes before we process personal data, by using this Privacy Statement;
- limit our collection of personal data to only the personal data needed for legitimate purposes;
- first ask for explicit permission to process your personal data in cases where your permission is required;
- take appropriate security measures to protect your personal data and we demand the same from parties who process personal data on our behalf;
- respect your right to inspect, correct or delete your personal data held by us.
MonkeyProof Solutions B.V. is the party responsible for all data processing. In this privacy statement, we will explain which personal data we collect and for which purposes. We recommend that you read it carefully.
Statistics and profiling We keep statistics on the use of our website (including our web shop). These statistics help us to, for example, only show you information that is relevant to you. We may combine personal data to get to know more about you. We will of course respect your privacy at all times. If you do not want us to do these statistics, please let us know.
For this purpose, we use your name and address details, phone number and areas of professional interest., profile picture, invoice address, ip address, payment details, gender, email address, birth date and nickname.We do this on the basis of your consent. We store this information for one year.
Subscription Via all domains of Monkeyproof Solutions BV (a.o.: *.monkeyproofsolutions.nl) you can take out a paid subscription.
For this purpose, we use your payment details and areas of professional interest., gender, phone number, email address, birth date, name and address details, nickname, invoice address, ip address and profile picture.We need this data because of our agreement with you. We store this information for two years after you cancelled your subscription and seven years thereafter (the legal retention period).
Contact Form and Newsletter
You can use our contact form to ask questions or make any request.
For this purpose, we use your ip address, profile picture, gender, payment details, email address, birth date, invoice address and areas of professional interest., nickname, phone number and name and address details.We do this on the basis of your consent. We store this information until we are sure that you are satisfied with our response and six months thereafter. This way we can easily access the information in case you have any following questions and train our customer service to improve even more.
We have a newsletter to inform those interested of our products and/or services. Each newsletter contains a link with which to unsubscribe from our newsletter. You can also use your account to do this. You can also use our portal to do this. Your e-mail address is automatically added to the list of subscribers. We store this information for three months after you cancelled your subscription.
Handling your order We will use your personal data when handling your order. We may share your data with the delivery service to have your order delivered. We may also obtain information on your payment from your bank or credit card company.
For this purpose, we use your gender, payment details, phone number, invoice address, profile picture, email address and areas of professional interest., name and address details, nickname, ip address and birth date.We need this data because of our agreement with you. We store this information for two years after your order has been completed and seven years thereafter (the legal retention period).
Providing to Third Parties We collaborate with other organisations, that may receive your personal data.
To handle your orders, we work together with:
- Our postal company dhlexpress.nl
- Our payment provider mollie.nl
Access to portal Within our portal, you can access a management environment where you can set, specify and change settings.
For this purpose, we use your email address, profile picture, ip address, invoice address, gender, name and address details, phone number, payment details, birth date, nickname and areas of professional interest.We do this on the basis of your consent. We store this information for six months after our services to you have ended.
Registration Certain features of our service require you to register beforehand. You will have to provide some information about yourself and choose a username and password for the account that we will set up for you.
For this purpose, we use your gender, nickname, payment details, ip address and areas of professional interest., name and address details, email address, profile picture, phone number, invoice address and birth date.We do this on the basis of your consent. We store this information for six months after you closed your account.
We will retain this data so that you do not have to re-enter it every time you visit our website, and in order to contact you in connection with the execution of the agreement, invoicing and payment, and to provide an overview of the products and services you have purchased from us.
Buy credits Via all domains of Monkeyproof Solutions BV (a.o.: *.monkeyproofsolutions.nl) you can buy credits to use certain functionalities.
For this purpose, we use your payment details, phone number, birth date, nickname, name and address details, invoice address, profile picture, gender and areas of professional interest., ip address and email address.We need this data because of our agreement with you. We store this information for two years after your order has been completed and seven years thereafter (the legal retention period).
Promotion Other than the advertisements on the website, we can inform you about new products or services:
- by mail
- by e-mail
- via social media
- per phone
You can object at all times against this promotional communication. Every letter contains instructions on how to do this. Also, every e-mail contains a cancellation link. On social media, you can block us or use the cancellation option. You can also inform us when we call you. You can also inform us through your account. Further, you can inform us through the portal.
Location data If necessary, we may collect your location data (GPS). If that is the case, you will be asked to grant consent beforehand.
This location data and other data can also be stored and processed by the provider of the navigation/mapping software, such as Google Maps, but the data could also be used by, for example, Google or Apple itself. We have no control over their actions. We recommend that you read the applicable privacy statement of the provider in question.
Publication When using our service, the following data is published so as to be visible to everyone on the Internet:
You choose which information you publish. You could be traced with this information.
Providing Data to Third Parties Except for the parties mentioned above, we do not under any circumstance provide your personal data to other companies or organisations, unless we are required so by law (for example, when the police demands access to personal data in case of a suspected crime).
Our website features social media buttons. These buttons are used by the providers of these services to collect your personal data.
Statistics We keep statistics on the use of our website (including our web shop).
The first time you visit our website (including our web shop), we will show you a notification explaining our cookies and ask for your permission for the use of these cookies.
We made arrangements with other parties who place cookies through our website. Nevertheless, we cannot fully control what they are doing with their cookies, so please read their privacy statements as well.
Google Analytics We use Google Analytics to track visitors on our website and to get reports about how visitors use the website. We accepted the data processing agreement from Google. We don't allow Google to use information obtained by Analytics for other Google services, and we don't anonymize the IP-adresses.
Security We take security measures to reduce misuse of and unauthorised access to personal data.
Changes to this Privacy Statement We reserve the right to modify this statement. We recommend that you consult this statement on a regular basis, so that you remain informed of any changes.
You have the following right:
- Being informed on which personal data we have and what we are using it for;
- Inspection of the personal data that we keep from you;
- Having incorrect data corrected;
- Request to delete outdated personal data;
- Revoke your consent;
- Object to certain uses.
Please note that you always make clear who you are, so that we can assure that we do not modify or remove the data from the wrong person.
Complaints If you think that we are not helping you in the right way, you have the right to lodge a complaint at the authority. For The Netherlands, this is the Autoriteit Persoonsgegevens.
Contact details MonkeyProof Solutions B.V.; Groot Ypelaardreef 71; 4834 HC Breda; The Netherlands; email@example.com